Resources
Google Business Profile, reviews and listings guides
These guides show Australian service businesses how to run their Google Business Profile and reviews. Start by setting up and auditing your profile, then learn to ask every customer for a review, reply well, work out why a review went missing or broke the rules, recover from a suspension, and choose the listing sites that keep your business details the same everywhere customers look.
How to set up and verify a Google Business Profile
Create, verify and fill in a profile when you work from home or visit customers.
Read the guideGoogle Business Profile audit checklist
The six checks every Google Business Profile audit needs.
Read the guideHow to get more Google reviews
Ask every customer at the same point in the job, with a link or QR code.
Read the guideHow to respond to Google reviews
Reply to praise, complaints and suspect reviews in a way future customers trust.
Read the guideCan you remove a Google review?
Which reviews Google will take down, and how to flag one that breaks policy.
Read the guideWhy Google reviews disappear
Match each missing review to its likely cause, from spam filters to profile merges.
Read the guideGoogle Business Profile suspension
What to check and send when Google suspends your profile.
Read the guideAustralian business listing sites
Begin with Google, Apple and Bing, then add active Australian directories and trade bodies.
Read the guideCitations and business listing accuracy
Keep your name, address, phone and hours matching on every listing.
Read the guideKeep exploring
Want the phones ringing?
Tell us your suburb and your trade. We'll show you which searches and suburbs we'd target first.